Merchant onboarding information
In this article, you will learn what information may be needed from a merchant during onboarding. The exact information required may depend on the merchant, payment methods, processor, gateway, and services being enabled.
Core merchant information
Cashflow.io may need the following information from the merchant:
- Legal business name
- DBA or trade name
- Business address
- Business phone number
- Website
- Industry
- Ownership information
- Primary admin user
- Billing contact
- Processing contact
- Bank account details, where applicable
- Processor or gateway details
- Tax or business registration details
- Expected payment volume
- Payment methods required
- Accounting or ERP system
- Required users and permissions
Company details
The merchant should confirm that the company information entered during account creation is accurate.
This may include:
- Legal company name
- Business address
- Receipt information
Note: The legal company name and address may be displayed to customers.
Primary admin user
The primary admin user is responsible for activating the merchant account and is set as the primary user.
Make sure the primary admin user information is accurate before continuing.
Billing and payment setup
The merchant may need to select a monthly plan and enter their preferred payment method.
Merchants may be able to pay using EFT/ACH by selecting “Change payment method,” where available.
Services application information
If the merchant applies for direct bank payments through EFT in Canada or ACH in the US, the following documents are recommended to have on hand before starting the application:
- BIN or business incorporation information
- Void cheque less than 6 months old
- Identification for shareholders or owners, such as a driver’s license
The application can be saved mid-process and resumed later.
Branding and logo
Merchants can upload their company logo so it appears on automated customer communications, such as payment requests and receipts.
If this step is skipped during onboarding, it can be accessed later from the settings menu by selecting Branding.
Team members
The primary user can add team members during or after onboarding.
Added users receive an automated activation email. Each team member can have specific user permissions.