Learn how to apply or waive processing fees (surcharges) when creating manual payments
Processing fees (surcharges) help you recover payment processing costs by adding a fee to transactions. When enabled for a payment gateway, these fees automatically apply to manual payments processed through that gateway.
NOTE: To activate and configure processing fees in your account, please see our detailed guide here: Processing and Surcharging Fees.
Adding Processing Fees
When creating a manual payment (see Create a Manual Payment to learn more), it’s important to select the correct payment payment type that has processing fees activated and configured.
If your account has multiple gateways, make sure to choose the appropriate one for the transaction.
Once you enter the payment amount, the processing fee configured for that gateway will be automatically added. This fee will be charged once the payment is completed.
Waiving the Processing Fee
For any manual payment where the processing fee applies, you have the option to waive the fee on a case-by-case basis. Before submitting the payment, simply select the "Waive processing fee" checkbox. This will exclude the processing fee from that specific transaction, allowing you to offer flexibility for special circumstances or promotions.
Waiving the fee ensures that the customer will not be charged any additional amount, while all other manual payments will continue to include the processing fee as configured.
