--- title: Refunds & Voids for QuickBooks description: Process refunds or voids for transactions linked to QuickBooks invoices and keep your accounting records up to date. --- [Skip to content](https://support.cashflow.io/refunds-voids-for-quickbooks#main-content) - [English](https://support.cashflow.io/refunds-voids-for-quickbooks) - [Français](https://support.cashflow.io/fr/remboursement-annulation-quickbooks) English Show submenu for translations [SUBMIT TICKET](https://support.cashflow.io/kb-tickets/new?hsLang=en) ![1ef9feff-d100-41b2-b671-44bcd32aa593](https://support.cashflow.io/hs-fs/hubfs/1ef9feff-d100-41b2-b671-44bcd32aa593.png?width=311&height=75&name=1ef9feff-d100-41b2-b671-44bcd32aa593.png) Open main navigation Close main navigation - - [English](https://support.cashflow.io/refunds-voids-for-quickbooks) - [Français](https://support.cashflow.io/fr/remboursement-annulation-quickbooks) English Show submenu for translations - [SUBMIT TICKET](https://support.cashflow.io/kb-tickets/new) - [Homepage](https://cashflow.io/) [Homepage](https://cashflow.io/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.cashflow.io/?hsLang=en) 2. [Integrations](https://support.cashflow.io/integrations?hsLang=en) 3. [QuickBooks](https://support.cashflow.io/integrations?hsLang=en#quickbooks) # Refunds & Voids for QuickBooks ## Process refunds or voids for transactions linked to QuickBooks invoices and keep your accounting records up to date. When your Cashflow.io account is connected to QuickBooks Online, you can refund or void any payment that was originally applied to an unpaid QuickBooks invoice. Once the action is completed, Cashflow.io automatically syncs the update back to QuickBooks so your records remain accurate. ### **Before You Begin** To use this feature, ensure that: - Your QuickBooks Online account is connected to Cashflow.io - The payment being refunded or voided was originally linked to a QuickBooks invoice - The transaction status is **paid** in Quickbooks. ![Screenshot 2025-11-17 113756](https://support.cashflow.io/hs-fs/hubfs/Screenshot%202025-11-17%20113756.png?width=670&height=82&name=Screenshot%202025-11-17%20113756.png) If a payment is still pending settlement, a **void** may be available. If the payment has already settled, only a **refund** will be available. For full details on when refunds or voids are available, see the dedicated article: [**Refund or Void a Transaction**](https://support.cashflow.io/refund-void-transaction?hsLang=en) ### **How to Refund or Void a QuickBooks-Linked Transaction** 1. From your Cashflow.io dashboard, navigate to the **Receive** section. ![](https://lh6.googleusercontent.com/Wyh30CfOedgyEEI5HftwEG1x9V_IKsjswNIfsNGFVmCGlaxObue_54oWhWI0cdryzbDu4k6NGFFLqdEEUPhlF6leDvF5W0zlIJJ7_UJkAOuwmTYHgV1rbN0Un5fZPKELqlA4WPqT) 2. Select **Receivables History** to view all completed transactions. ![Screenshot 2025-05-12 135836](https://support.cashflow.io/hs-fs/hubfs/Screenshot%202025-05-12%20135836.png?width=442&height=209&name=Screenshot%202025-05-12%20135836.png) 3. Locate the transaction you wish to refund or void and select it to open the **Transaction Details** page. ![Screenshot 2025-07-23 114842](https://support.cashflow.io/hs-fs/hubfs/Screenshot%202025-07-23%20114842.png?width=670&height=150&name=Screenshot%202025-07-23%20114842.png) 4. Open the **Action Menu** (three-dot icon) and choose either **Refund Payment** or **Void Payment**, depending on availability. *If refunding, adjust the amount for a full or partial refund, then confirm the action. If voiding, simply confirm the void when prompted.* *![Screenshot 2025-07-23 115011](https://support.cashflow.io/hs-fs/hubfs/Screenshot%202025-07-23%20115011.png?width=446&height=217&name=Screenshot%202025-07-23%20115011.png)* 5. Once confirmed, Cashflow.io will automatically sync the updated status of the transaction to QuickBooks. ### **How Refunds and Voids Sync Back to QuickBooks** **Full Refund:** Cashflow.io sends the refund information to QuickBooks, and the invoice is updated accordingly. **Partial Refund:** QuickBooks reduces the applied payment amount, and the remaining balance becomes open/unpaid. **Void:** The payment is voided (only available before settlement), and the linked invoice becomes open/unpaid.   ### **Important Notes** - Refunds and voids can only be applied to transactions originally linked to a QuickBooks invoice. - Voids are only available before settlement; after settlement, only refunds are supported. - Partial refunds are also supported. - [News & Updates](https://support.cashflow.io/news-updates?hsLang=en#main-content) - [Feature Releases](https://support.cashflow.io/news-updates?hsLang=en#feature-releases) - [Improvements](https://support.cashflow.io/news-updates?hsLang=en#improvements) - [Getting Started](https://support.cashflow.io/getting-started?hsLang=en#main-content) - [Videos](https://support.cashflow.io/getting-started?hsLang=en#videos) - [Quick Guides](https://support.cashflow.io/getting-started?hsLang=en#quick-guides) - [Account Management](https://support.cashflow.io/account-management?hsLang=en#main-content) - [Account Settings](https://support.cashflow.io/account-management?hsLang=en#account-settings) - [Membership](https://support.cashflow.io/account-management?hsLang=en#membership) - [User Management](https://support.cashflow.io/account-management?hsLang=en#user-management) - [My Profile](https://support.cashflow.io/account-management?hsLang=en#my-profile) - [Contacts](https://support.cashflow.io/account-management?hsLang=en#contacts) - [Receivables](https://support.cashflow.io/receivables?hsLang=en#main-content) - [Manual Payment](https://support.cashflow.io/receivables?hsLang=en#manual-payment) - [Payment Request](https://support.cashflow.io/receivables?hsLang=en#payment-request) - [Receivables History](https://support.cashflow.io/receivables?hsLang=en#receivables-history) - [PayLink](https://support.cashflow.io/receivables?hsLang=en#paylink) - [Recurring Payments](https://support.cashflow.io/receivables?hsLang=en#recurring-payments) - [Payables](https://support.cashflow.io/payables?hsLang=en#main-content) - [Domestic Payments](https://support.cashflow.io/payables?hsLang=en#domestic-payments) - [Cross Border Payments](https://support.cashflow.io/payables?hsLang=en#cross-border-payments) - [Integrations](https://support.cashflow.io/integrations?hsLang=en#main-content) - [QuickBooks](https://support.cashflow.io/integrations?hsLang=en#quickbooks) - [Bring Your Own Payments (BYOP)](https://support.cashflow.io/bring-your-own-payments-byop?hsLang=en) - [eQuote](https://support.cashflow.io/equote?hsLang=en#main-content) - [Managing eQuotes](https://support.cashflow.io/equote?hsLang=en#managing-equotes) - [Customization & Templates](https://support.cashflow.io/equote?hsLang=en#customization-templates) - [Security](https://support.cashflow.io/security?hsLang=en) - [Partners](https://support.cashflow.io/partners?hsLang=en#main-content) - [Partner Setup and Operations](https://support.cashflow.io/partners?hsLang=en#partner-setup-and-operations) - [Merchant Referrals](https://support.cashflow.io/partners?hsLang=en#merchant-referrals) - [FAQ](https://support.cashflow.io/faq?hsLang=en) [![Chill listening crop-3](https://support.cashflow.io/hs-fs/hubfs/cropped-favicon-32x32-2.png?width=24&height=24&name=cropped-favicon-32x32-2.png "Chill listening crop-3")](https://cashflow.io) Cashflow.io - Support Center Copyright © 2025, Cashflow.io