Learn how to apply or waive processing fees (surcharges) when creating payment requests
Processing fees (surcharges) help you recover the costs associated with payment processing by adding a fee to your transactions. When enabled for a payment gateway, these fees automatically apply to Payment Requests created using that gateway.
NOTE: To activate and configure processing fees in your account, please see our detailed guide here: Processing and Surcharging Fees.
Adding Processing Fees
When creating a payment request (see Creating a Payment Requestto learn more), it’s important to select the correct payment type that has processing fees activated and configured.
If your account has multiple gateways, make sure to choose the appropriate one for the transaction.
Once you enter the payment amount, the processing fee configured for that gateway will be automatically added. This fee will be charged if the customer accepts and completes the payment using that payment type (if multiple payment options are offered for the request).
Waiving the Processing Fee
For any payment request where the processing fee applies, you have the option to waive the fee on a case-by-case basis. Before submitting the request, simply select the "Waive processing fee" checkbox. This will exclude the processing fee from that specific payment request, allowing you to offer flexibility for special circumstances or promotions.
Waiving the fee ensures that the customer will not be charged any additional amount, while all other payment requests will continue to include the processing fee as configured.
