Gain deeper insights into your transactions and payments by understanding payment processor responses and using error codes to make informed decisions
Viewing the payment log allows you to see detailed information about the status and processor response for each payment. This feature is available across all payment tools on Cashflow.io, including manual payments, payment requests, PayLinks, recurring payments, and more.
How to View the Payment Log
- To view the payment log, first navigate to the transaction details page. You can do this by accessing the Receivables History page and selecting a transaction. For detailed instructions, see our article: View Receivables History.
- On the transaction details page, locate the transaction log panel on the right-hand side. Find the payment with the status "Paid" or "Failed", Click the three dots (options menu) next to the payment and select View Log.
- A pop-up window will appear displaying the full payment log with the processor's response details.
Understanding Payment Processor Responses in the Log
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For paid transactions, the log will typically indicate an approved status from the payment processor.
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For failed transactions, the log provides critical insight by showing the error code and the error message returned by the processor.
These messages often include important details such as insufficient funds, lost or expired card, or other reasons for transaction failure. This information helps you understand the cause of the decline and guides your decision on how to proceed with the customer, including whether or not to retry the transaction.
Such guidance is generally supported by the payment processor’s own documentation on error codes and messages.
Important Notes
Each payment processor maintains its own set of error codes and messages. For full interpretation of specific codes or messages, please refer to the documentation provided by your payment processor.