---
title: Password Reset
description: You are trying to access your account but you are unable because your password is invalid.
---

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# Password Reset

## You are trying to access your account but you are unable because your password is invalid.

The password requirements are as follows:   
 At least 8 characters  
 At least 1 capital letter  
 At least a number  
Cannot have common dictionary word.

Example of a good password: FusRoDah\_2025

**![ForgotPassword](https://support.cashflow.io/hs-fs/hubfs/ForgotPassword.png?width=489&name=ForgotPassword.png)**

From this page: [https://terminal.cashflow.io/](https://terminal.cashflow.io/)  
Click on **[Forgotten Password?](https://terminal.cashflow.io/remindPassword)**

After clicking, if the page is blank, click the link below: 

[https://terminal.vtpayments.com/remindPassword](https://terminal.vtpayments.com/remindPassword)

You will then be taken to this screen:  
![](https://support.cashflow.io/hubfs/image-Jul-20-2020-04-37-47-37-PM.png)  
Enter the email address you wish to reset the password for.

You will then receive an email with a link to reset your password.

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