--- title: Cancel a Payment Request description: This article will explain when and how you can cancel payment requests. --- [Skip to content](https://support.cashflow.io/cancel-payment-request#main-content) - [English](https://support.cashflow.io/cancel-payment-request) - [Français](https://support.cashflow.io/fr/annuler-une-demande-de-paiement) English Show submenu for translations [SUBMIT TICKET](https://support.cashflow.io/kb-tickets/new?hsLang=en) ![1ef9feff-d100-41b2-b671-44bcd32aa593](https://support.cashflow.io/hs-fs/hubfs/1ef9feff-d100-41b2-b671-44bcd32aa593.png?width=311&height=75&name=1ef9feff-d100-41b2-b671-44bcd32aa593.png) Open main navigation Close main navigation - - [English](https://support.cashflow.io/cancel-payment-request) - [Français](https://support.cashflow.io/fr/annuler-une-demande-de-paiement) English Show submenu for translations - [SUBMIT TICKET](https://support.cashflow.io/kb-tickets/new) - [Homepage](https://cashflow.io/) [Homepage](https://cashflow.io/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.cashflow.io/?hsLang=en) 2. [Receivables](https://support.cashflow.io/receivables?hsLang=en) 3. [Payment Request](https://support.cashflow.io/receivables?hsLang=en#payment-request) # Cancel a Payment Request ## This article will explain when and how you can cancel payment requests. **Overview:** - When Can a Payment Request be Cancelled? - How to Cancel a Payment Pequest After creating a new payment request, you may realize that it needs to be canceled. This can apply if the request is sent to the wrong contact, on the wrong date, or for the wrong amount. **NOTE:** The user permission "Can cancel requests" is required to cancel a payment request.   **When Can a Payment Request be Cancelled?** When a payment request is created, an email is queued and then sent to the contact. Before a payment attempt is made by the customer and the payment request is in **Pending** status and can be cancelled, it can also be cancelled if the status is **Failed**.  If a payment request is in **Processing **status or is marked as **Paid**, it cannot be cancelled. Please see the article on [refunding or voiding a transaction](https://support.cashflow.io/how-to-refund-a-transaction?hsLang=en) if it's been marked as paid.   **How to Cancel a Payment Request** To cancel a payment request: 1\. On the **Home **page, click the **RECEIVE **card. **Note**: it is worth noting that you can also access the **Receive Payments **page through the **Menu **and select **Receive**.![](https://lh6.googleusercontent.com/Wyh30CfOedgyEEI5HftwEG1x9V_IKsjswNIfsNGFVmCGlaxObue_54oWhWI0cdryzbDu4k6NGFFLqdEEUPhlF6leDvF5W0zlIJJ7_UJkAOuwmTYHgV1rbN0Un5fZPKELqlA4WPqT) 2\. Select **Receivables History** to display all receivables. ![Screenshot 2024-09-12 135224](https://support.cashflow.io/hs-fs/hubfs/Screenshot%202024-09-12%20135224.png?width=522&height=329&name=Screenshot%202024-09-12%20135224.png) 3\. In the **Receivables History **page, locate and select the payment request you wish to cancel. Select the payment request will open up the transaction details page. At the bottom of the transaction details page, select **Cancel Request**.  ![Screenshot 2024-09-12 135924](https://support.cashflow.io/hs-fs/hubfs/Screenshot%202024-09-12%20135924.png?width=426&height=137&name=Screenshot%202024-09-12%20135924.png) 4\. Once the payment request has been cancelled, the status displayed at the top of the transaction details page and in the receivables history will be **Cancelled** and in red. ![Screenshot 2024-09-12 140554](https://support.cashflow.io/hs-fs/hubfs/Screenshot%202024-09-12%20140554.png?width=99&height=43&name=Screenshot%202024-09-12%20140554.png)   - [News & Updates](https://support.cashflow.io/news-updates?hsLang=en#main-content) - [Feature Releases](https://support.cashflow.io/news-updates?hsLang=en#feature-releases) - [Improvements](https://support.cashflow.io/news-updates?hsLang=en#improvements) - [Getting Started](https://support.cashflow.io/getting-started?hsLang=en#main-content) - [Videos](https://support.cashflow.io/getting-started?hsLang=en#videos) - [Quick Guides](https://support.cashflow.io/getting-started?hsLang=en#quick-guides) - [Account Management](https://support.cashflow.io/account-management?hsLang=en#main-content) - [Account Settings](https://support.cashflow.io/account-management?hsLang=en#account-settings) - [Membership](https://support.cashflow.io/account-management?hsLang=en#membership) - [User Management](https://support.cashflow.io/account-management?hsLang=en#user-management) - [My Profile](https://support.cashflow.io/account-management?hsLang=en#my-profile) - [Contacts](https://support.cashflow.io/account-management?hsLang=en#contacts) - [Receivables](https://support.cashflow.io/receivables?hsLang=en#main-content) - [Manual Payment](https://support.cashflow.io/receivables?hsLang=en#manual-payment) - [Payment Request](https://support.cashflow.io/receivables?hsLang=en#payment-request) - [Receivables History](https://support.cashflow.io/receivables?hsLang=en#receivables-history) - [PayLink](https://support.cashflow.io/receivables?hsLang=en#paylink) - [Recurring Payments](https://support.cashflow.io/receivables?hsLang=en#recurring-payments) - [Payables](https://support.cashflow.io/payables?hsLang=en#main-content) - [Domestic Payments](https://support.cashflow.io/payables?hsLang=en#domestic-payments) - [Cross Border Payments](https://support.cashflow.io/payables?hsLang=en#cross-border-payments) - [Integrations](https://support.cashflow.io/integrations?hsLang=en#main-content) - [QuickBooks](https://support.cashflow.io/integrations?hsLang=en#quickbooks) - [Bring Your Own Payments (BYOP)](https://support.cashflow.io/bring-your-own-payments-byop?hsLang=en) - [eQuote](https://support.cashflow.io/equote?hsLang=en#main-content) - [Managing eQuotes](https://support.cashflow.io/equote?hsLang=en#managing-equotes) - [Customization & Templates](https://support.cashflow.io/equote?hsLang=en#customization-templates) - [Security](https://support.cashflow.io/security?hsLang=en) - [Partners](https://support.cashflow.io/partners?hsLang=en#main-content) - [Partner Setup and Operations](https://support.cashflow.io/partners?hsLang=en#partner-setup-and-operations) - [Merchant Referrals](https://support.cashflow.io/partners?hsLang=en#merchant-referrals) - [FAQ](https://support.cashflow.io/faq?hsLang=en) [![Chill listening crop-3](https://support.cashflow.io/hs-fs/hubfs/cropped-favicon-32x32-2.png?width=24&height=24&name=cropped-favicon-32x32-2.png "Chill listening crop-3")](https://cashflow.io) Cashflow.io - Support Center Copyright © 2025, Cashflow.io