Learn how to issue full or partial refunds and void unsettled transactions directly from your Receivables History dashboard.
Overview
Cashflow.io allows you to issue refunds and voids for transactions processed through the platform. Refunds are used for completed (settled) transactions, while voids apply to pending transactions that haven’t yet been deposited. Both can be accessed and managed through your Receivables History.
Use the steps below to process either a full or partial refund, or to void a transaction when applicable.
How to Refund a Transaction
- On the Home page, click the RECEIVE card.
- Note: it is worth noting that you can also access the Receive page through the Menu and select Receive.
- Note: it is worth noting that you can also access the Receive page through the Menu and select Receive.
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At the bottom of the page, click the Receivables History link.
- Search for the transaction you wish to refund and click on it. This will bring you to the Transaction Details page.
- Find the Action Button represented by a circle with 3 dots inside on the right side under the Transaction Log. Click on it and select on Refund payment.
- You will see a confirmation window asking you "Are you sure you want to REFUND PAYMENT?" Adjust the amount if you want to do a partial refund or keep the same amount for a full refund and add an optional reason. Complete the refund by clicking the Refund Payment button.
The status of the transaction of a full refund will be REFUNDED.
NOTE: When processing a refund, make sure to consider any processing or surcharge fees that were applied to the original payment. Refer to this article for more details: Processing and Surcharge Fees
How to Void a Transaction
Voiding a transaction is only available when the payment is has not yet deposited or settled (generally within the same day). A void cancels the payment before it's finalized, returning the funds to the customer’s card.
To void a transaction:
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Follow steps 1-3 from above.
- Find the Action Button represented by a circle with 3 dots inside on the right side under the Transaction Log. Click on it and select on Void payment.
- A confirmation window will appear asking you "Are you sure you want to VOID PAYMENT?" Add an optional reason and complete the void by clicking the Void Payment button.
The status of the transaction of a full refund will be VOIDED.
NOTE: Partial voids are not possible. If a transaction is already settled, the void option will not be available, and a refund must be used instead.
Additional Notes
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Refunds can generally be issued up to 6 months after the transaction date.
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Voids can only be performed while the transaction is still in an open batch or unsettled state.